Privacy policy

At Metabolae, protecting your privacy and personal information is important to us. This Privacy Policy explains how we collect, use, store, and share information when you browse our website, purchase our products, contact our team, or otherwise interact with our services.

Our online store is powered by Shopify, which helps us provide secure and convenient shopping experiences.

By accessing or using our website, you acknowledge that you have reviewed this Privacy Policy and understand the practices described below.

1. Information We Collect

Depending on how you interact with Metabolae, we may collect the following categories of personal information:

  • Personal and Contact Details: Your name, email address, phone number, billing address, and shipping address.

  • Payment and Purchase Information: Payment details, payment confirmations, transaction history, purchased products, refunds, and order information.

  • Account Information: Account login details, preferences, settings, and account-related activities.

  • Customer Communications: Information you provide when contacting customer support, submitting inquiries, or sharing feedback.

  • Technical Information: IP address, device type, browser information, network details, and similar identifiers.

  • Website Activity: Pages visited, products viewed, items added to your cart, browsing patterns, and interactions with our website.

We collect and process information only as appropriate for our business operations and in accordance with applicable privacy laws.

2. How We Obtain Information

We may receive personal information through several sources:

  • Directly from you: When you place an order, register an account, contact us, or voluntarily provide information.

  • Automatically: Through cookies, analytics technologies, and other tools that help us understand website activity.

  • Service providers: Including payment processors, delivery companies, website hosting providers, and customer support platforms.

  • Business partners: Where permitted by applicable law and relevant to providing or improving our services.

3. How We Use Your Information

Metabolae may process your information for the following purposes:

Order Management and Fulfillment

To confirm purchases, process payments, prepare shipments, provide tracking information, manage returns, and deliver customer support.

Improving Your Shopping Experience

To understand customer preferences, improve website performance, personalize product recommendations, and enhance our services.

Marketing and Promotions

To provide promotional communications, special offers, product updates, and relevant advertising where permitted by law. You may unsubscribe from promotional emails at any time.

Fraud Prevention and Security

To detect suspicious activity, prevent fraudulent transactions, safeguard customer accounts, and maintain the security of our services.

Legal Compliance

To meet applicable regulatory requirements, respond to lawful requests, resolve disputes, and protect our legal rights.

4. Sharing Your Personal Information

We may share certain personal information with trusted third parties when reasonably necessary to operate our business.

These may include:

  • Shopify: Our e-commerce platform and supporting service infrastructure.

  • Payment Providers: To securely process transactions and payment confirmations.

  • Shipping and Fulfillment Partners: To prepare, dispatch, track, and deliver orders.

  • Technology and Analytics Providers: To maintain website functionality and evaluate performance.

  • Advertising and Marketing Partners: To support advertising and promotional services, subject to applicable consent and privacy requirements.

  • Legal or Regulatory Authorities: Where disclosure is required or permitted by law.

We do not disclose personal information to unrelated parties for purposes outside those explained in this policy unless permitted by law or authorized by you.

5. Shopify and Third-Party Services

Our website operates using Shopify's e-commerce technology.

Shopify may independently collect and process certain information in connection with store hosting, checkout functionality, payment services, security, analytics, and other platform features.

Some personal information may be processed by Shopify or its service providers in countries outside your country of residence.

To understand Shopify's privacy practices, please review:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

6. Cookies and Tracking Technologies

Metabolae may use cookies and similar technologies to improve website functionality and understand how visitors interact with our store.

These technologies may help us:

  • Remember shopping cart contents and customer preferences.

  • Maintain essential website features.

  • Measure visitor traffic and website performance.

  • Improve the relevance of advertisements.

  • Understand customer browsing behavior.

Depending on your location, you may be able to manage cookie preferences through your browser settings or privacy controls provided on our website.

Some cookies are necessary for essential website functions and may not be disabled through all available controls.

7. Advertising and Privacy Choices

We may work with advertising partners to display relevant products and promotional content based on interactions with our website and other online services.

Depending on applicable privacy laws, certain advertising-related data disclosures may be considered the sharing or sale of personal information.

Eligible customers may exercise their privacy rights, including opting out of certain targeted advertising activities, through our:

Privacy & Data Sharing Opt-Out Page

Where legally required, we also honor recognized privacy preference signals, including Global Privacy Control, as applicable.

Learn more at globalprivacycontrol.org.

8. Data Protection and Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, alteration, or misuse.

Nevertheless, no electronic transmission or storage system can be guaranteed completely secure.

We encourage customers to use strong passwords, keep account credentials confidential, and avoid sharing sensitive information through unsecured communication channels.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy.

Retention periods may depend on:

  • The duration of your customer relationship with Metabolae.

  • Order fulfillment and transaction recordkeeping requirements.

  • Legal, financial, or regulatory obligations.

  • Fraud prevention and security needs.

  • The resolution of disputes or customer inquiries.

When information is no longer required, we take appropriate steps to delete, anonymize, or otherwise securely manage it in accordance with applicable laws.

10. Your Privacy Rights

Depending on where you reside, you may have certain rights concerning your personal information.

These may include:

  • Access: Request information about the personal data we maintain.

  • Correction: Request updates to inaccurate or incomplete information.

  • Deletion: Ask us to remove personal information, subject to applicable exceptions.

  • Data Portability: Request a copy of certain personal information in a transferable format.

  • Opt-Out: Limit certain advertising-related data sharing or processing.

  • Restriction or Objection: Object to or request limitations on specific processing activities where legally available.

  • Withdrawal of Consent: Withdraw consent for activities that rely on your consent.

We may request identity verification before completing certain privacy requests.

We will respond in accordance with applicable legal requirements and will not unlawfully discriminate against customers for exercising their privacy rights.

To submit a request, please contact support.metabolae@gmail.com.

11. Marketing Emails and SMS Communications

With your consent where required, we may send promotional emails or text messages regarding new products, special offers, abandoned carts, and other relevant updates.

Email Communications

You can unsubscribe from promotional emails by following the unsubscribe link provided in those messages.

Unsubscribing from marketing emails will not prevent essential communications related to purchases, account activity, or customer service.

SMS Communications

If you opt in to SMS messaging:

  • Message frequency may vary.

  • Standard message and data rates may apply.

  • Consent to marketing text messages is not required to make a purchase.

  • Reply STOP to unsubscribe.

  • Reply HELP for assistance, or contact support.metabolae@gmail.com.

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties for their independent marketing purposes.

Information may be shared with messaging service providers and aggregators as necessary to deliver requested communications.

12. Children's Privacy

Our website and services are not intended for children under the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact support.metabolae@gmail.com so we can review the situation and take appropriate action.

13. International Data Transfers

Because we work with international technology providers, payment processors, and fulfillment partners, personal information may be transferred, stored, or processed outside your country of residence.

Where required, we implement or rely on appropriate safeguards for international data transfers.

For information transferred from the European Economic Area or the United Kingdom, such safeguards may include recognized adequacy decisions, Standard Contractual Clauses, or other legally approved mechanisms.

14. External Websites

Our website may contain links to third-party websites, applications, or services.

These external platforms operate independently and may have their own privacy policies and data collection practices.

Metabolae is not responsible for the privacy practices, security, or content of websites that we do not own or control.

We encourage you to review the privacy policies of any external websites you visit.

15. Privacy Requests and Complaints

If you have questions or concerns regarding how your personal information is handled, please contact our customer support team.

Email: support.metabolae@gmail.com

We will review your inquiry and respond in accordance with applicable privacy laws.

Depending on your jurisdiction, you may also have the right to submit a complaint to a relevant data protection authority.

16. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.

When updates are made, we will publish the revised policy on this page and update the "Last Updated" date.

Where required by law, we will provide additional notice of significant changes.

We encourage customers to review this page occasionally to stay informed about how their information is handled.

17. Contact Information

If you have any questions about this Privacy Policy, how your information is processed, or your available privacy rights, please contact us.

Business Name: Metabolae

Customer Support Email: support.metabolae@gmail.com

We value your trust and are committed to handling your personal information responsibly.

Thank you for choosing Metabolae. Your privacy matters to us, and we are dedicated to maintaining a transparent and secure shopping experience.