Return & Refund Policy
At Metabolae, your satisfaction is our priority. We believe that shopping for wellness products should be a positive, convenient, and worry-free experience.
That's why we proudly offer a 90-Day Money-Back Guarantee, giving you the opportunity to try our products with greater confidence.
Please review the following policy to understand how returns, refunds, replacements, and cancellations are handled.
1. Our 90-Day Money-Back Guarantee
We stand behind the quality of our products and want you to feel confident about every purchase.
If you're not satisfied with your purchase, you may request a refund within 90 days of receiving your order, subject to the conditions outlined below.
Our 90-day guarantee is designed to give you sufficient time to evaluate your purchase and decide whether it meets your expectations.
To initiate a refund request, simply contact our customer support team at:
Please include your order number and a brief explanation of your request so our team can assist you efficiently.
2. Return Eligibility
To help us review your request, please ensure that:
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Your refund request is submitted within 90 days of receiving your order.
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Your purchase was made directly through our official website, https://metabolae.com.
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You can provide your order number or other proof of purchase.
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You contact our support team before returning any products.
Opened or Used Products
We understand that customers may need to try a wellness product before deciding whether it suits their needs.
For this reason, products that have been opened or reasonably used may still qualify for our 90-Day Money-Back Guarantee.
However, we may request additional information to verify the purchase and assess the refund request.
This guarantee does not cover fraudulent claims or purchases made through unauthorized third-party sellers.
Your statutory consumer rights remain unaffected.
3. How to Request a Refund
We aim to make the refund process straightforward and convenient.
Step 1: Contact Our Support Team
Send an email to support.metabolae@gmail.com within 90 days of receiving your order.
Step 2: Provide Your Order Details
Please include:
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Your full name.
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Your order number.
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The email address used during checkout.
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A brief description of your concern.
If your item arrived damaged or defective, photographs may help us resolve the issue more quickly.
Step 3: Request Review
Our customer support team will review your request and provide instructions on the next steps.
Step 4: Refund Processing
Once your refund is approved, we will initiate the refund to your original payment method.
We recommend contacting us before sending any item back, as unauthorized returns may delay processing.
4. Returns and Return Shipping
Depending on the circumstances, we may ask you to return the product before your refund is completed.
If a return is required, our support team will provide the appropriate return instructions and destination.
Please do not send products back to the shipping address printed on the original package unless specifically instructed.
Return Shipping Costs
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If a product arrives damaged, defective, or incorrect, we will cover reasonable return shipping costs when a return is required.
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For dissatisfaction or change-of-mind returns, customers may be responsible for return shipping costs unless otherwise agreed or required by law.
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Original standard delivery is free under our Free Worldwide Shipping policy.
Any applicable return requirements will be communicated before you ship your item.
5. Damaged, Defective, or Incorrect Products
We carefully coordinate with our fulfillment partners to ensure orders are packed and shipped properly.
However, occasional shipping or manufacturing issues may occur.
If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as reasonably possible.
Email: support.metabolae@gmail.com
Please provide your order number, a description of the issue, and photographs if available.
After reviewing your request, we may offer:
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A replacement product at no additional cost.
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A full or partial refund, as appropriate.
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Another suitable resolution agreed upon with you.
We will cover replacement shipping costs when the issue is caused by an incorrect, damaged, or defective product.
Nothing in this section limits your rights under applicable consumer protection laws.
6. Missing or Lost Packages
If your tracking information indicates that your order has been delivered but you cannot locate it, we recommend first checking:
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Around your delivery address.
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With household members or neighbors.
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At any designated parcel pickup location.
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With your local delivery carrier.
If your package still cannot be found, please contact our support team.
We will review the available tracking information and coordinate with our fulfillment or shipping partners where appropriate.
If a shipment is confirmed lost in transit, we will work toward an appropriate resolution, including a replacement or refund where applicable.
7. Refund Processing Times
Once a refund request has been reviewed and approved, refunds are generally initiated within 5–10 business days.
The time required for funds to appear in your account depends on your bank, card issuer, or payment provider.
Please note:
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Refunds are normally issued to the original payment method.
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Financial institutions may require additional processing time.
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International transactions may be affected by currency conversion or exchange rate differences.
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We cannot control processing delays caused by banks or payment providers.
If you have not received an approved refund after the expected processing period, please contact us for assistance.
8. Order Cancellations
We understand that plans can change after an order is placed.
If you would like to cancel or modify your order, please contact us as soon as possible at support.metabolae@gmail.com.
Because our fulfillment team works to prepare orders promptly, cancellation requests may not always be possible once processing has begun.
If an order has already shipped, it may need to be handled through our return and refund process after delivery.
We will make reasonable efforts to assist with cancellation requests whenever possible.
9. Exchanges and Replacements
If you receive an incorrect, damaged, or defective item, we are happy to help arrange an appropriate replacement.
For product exchanges or replacements, please contact our customer support team with your order details.
Replacement eligibility may depend on product availability and the circumstances of your request.
Where a replacement is necessary because of our error or a product defect, no additional standard shipping fees will be charged.
10. Non-Refundable Items and Exceptions
Our 90-Day Money-Back Guarantee is intended to provide customers with a fair opportunity to evaluate their purchases.
However, certain exclusions may apply, including:
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Products purchased from unauthorized third-party sellers.
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Requests submitted more than 90 days after confirmed delivery, unless required by applicable law.
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Orders involving fraudulent activity or intentional misuse of our refund policy.
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Complimentary promotional items that were not purchased separately.
These exclusions do not affect any mandatory consumer rights, including remedies for defective, unsafe, or incorrectly described products.
11. International Refunds
We welcome customers from around the world and aim to provide a consistent support experience regardless of location.
For international orders:
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Refunds are generally issued through the original payment method.
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Currency conversion differences may occur due to exchange rate fluctuations.
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Bank or payment provider processing times may vary by country.
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Customs duties and import taxes paid directly to third parties may not be refundable by Metabolae.
Any refund obligations imposed by applicable local consumer laws will continue to apply.
12. Your Consumer Rights
Our 90-Day Money-Back Guarantee is an additional customer benefit and does not replace or restrict any statutory consumer rights.
Depending on your country or region, you may have additional legal protections concerning defective products, misleading descriptions, cancellation rights, or refunds.
Where applicable law provides greater protection than this policy, those legal requirements will take precedence.
13. Policy Abuse and Fraud Prevention
We reserve the right to review refund claims where there is reasonable evidence of fraudulent activity, misrepresentation, or intentional abuse of our policies.
We may request reasonable documentation necessary to verify a purchase or evaluate a claim.
Any decision will be made in accordance with applicable consumer protection laws.
We will not deny valid statutory remedies solely because a customer has previously requested a refund.
14. Changes to This Policy
Metabolae may update this Refund & Return Policy periodically to reflect operational improvements, changes in our services, or applicable legal requirements.
Any revisions will be published on this page with an updated revision date.
Changes will not retroactively remove rights applicable to previously completed purchases.
15. Contact Our Support Team
We are committed to helping customers resolve concerns in a fair, respectful, and timely manner.
If you have any questions about returns, refunds, replacements, or our 90-Day Money-Back Guarantee, please get in touch.
Customer Support Email: support.metabolae@gmail.com
Our team will do its best to review your request and respond as quickly as possible.
Shop with Confidence — Backed by Our 90-Day Money-Back Guarantee.
Thank you for choosing Metabolae. We appreciate your trust and are committed to making every shopping experience a positive one.