Terms of Service

Welcome to Metabolae!

Thank you for visiting our website. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through our website (collectively, the "Services").

Throughout these Terms, "Metabolae," "we," "us," and "our" refer to the business operating this website. "You" and "your" refer to visitors, customers, and other users of our Services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website, browsing our products, or placing an order, you agree to these Terms and our applicable store policies.

Please review these Terms carefully before using our Services. If you do not agree with them, you should discontinue use of our website.

1. General Conditions

By using our website, you represent that you are at least the age of majority in your jurisdiction or that you have obtained any legally required parental or guardian consent.

You agree to use our website and services only for lawful purposes and in compliance with applicable regulations.

You must not:

  • Use our website for fraudulent, unlawful, or unauthorized activities.

  • Attempt to gain unauthorized access to our systems or customer accounts.

  • Distribute viruses, malware, or other harmful technologies.

  • Copy, reproduce, or exploit website content without authorization.

  • Interfere with the security, functionality, or availability of our Services.

  • Submit misleading, fraudulent, or inaccurate information.

We reserve the right to restrict or terminate access to our Services when users violate these Terms, subject to applicable law.

2. Products and Availability

Metabolae offers wellness-related products and dietary supplements designed to complement a healthy lifestyle.

We make reasonable efforts to ensure that product descriptions, images, specifications, and availability information are accurate and current.

However, please note:

  • Product packaging or appearance may occasionally differ from images displayed on our website.

  • Product availability may change without prior notice.

  • Certain products may have limited quantities.

  • We may modify, discontinue, or update products as necessary.

  • Product colors and visual details may vary depending on device display settings.

We reserve the right to limit the quantity of products available for purchase where reasonably necessary and legally permitted.

If an ordered product becomes unavailable, we will contact you regarding suitable alternatives or a refund, as appropriate.

3. Health and Product Information

The information provided on the Metabolae website is intended for general educational and informational purposes only.

Our products are not intended to replace professional medical advice, diagnosis, or treatment.

Information regarding wellness, nutrition, dietary supplements, or general health should not be considered personalized medical guidance.

Before using dietary supplements, we recommend consulting a qualified healthcare professional, particularly if you:

  • Have an existing medical condition.

  • Are pregnant or breastfeeding.

  • Take prescription medications.

  • Have known allergies or sensitivities.

  • Are undergoing medical treatment.

Always review product labels, ingredient lists, usage recommendations, and applicable warnings before consuming any supplement.

Individual experiences and results may vary.

FDA Disclaimer: These statements have not been evaluated by the U.S. Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

This disclaimer applies to relevant dietary supplement claims and does not replace any additional legally required product-specific disclosures.

4. Pricing and Product Information

All product prices are displayed on our website in the currency indicated at checkout.

We make every effort to provide accurate pricing and product information. However, occasional typographical errors, inaccuracies, or omissions may occur.

We reserve the right to correct inaccurate information and update product prices or descriptions.

Price changes will not affect orders that have already been accepted, except where otherwise permitted by applicable law or agreed with the customer.

Promotional offers, discounts, and special pricing may be subject to additional conditions, availability, and expiration dates.

Any applicable taxes or other charges will be shown during checkout where required.

5. Orders and Acceptance

When placing an order with Metabolae, you agree to provide accurate, complete, and up-to-date billing, shipping, and contact information.

After submitting an order, you may receive an automated confirmation email acknowledging that we have received your request.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to decline or cancel an order for legitimate reasons, including:

  • Product unavailability.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect pricing or product information.

  • Payment verification issues.

  • Shipping restrictions or legal compliance concerns.

  • Incomplete or inaccurate order information.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

We may contact you for additional information when necessary to verify or fulfill your order.

6. Payments and Billing

Payments are processed through the secure payment methods made available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

You agree to pay the total amount displayed at checkout, including applicable product charges and taxes.

Payment authorization or verification may be required before an order is processed.

Metabolae does not guarantee the availability of any particular payment method, as supported options may vary based on your location and our payment providers.

Transactions may be subject to additional verification or security checks to help prevent unauthorized purchases.

7. Shipping and Delivery

At Metabolae, we aim to provide a reliable and convenient delivery experience for every customer.

Free Worldwide Shipping

We offer FREE standard shipping on all orders, with no minimum purchase requirement.

Order Processing

Orders are generally processed within 1–2 business days. Most weekday orders are processed within 24 hours.

Orders placed during weekends or public holidays are normally processed on the next available business day.

Estimated Delivery Time

Standard shipping typically takes approximately 8–14 business days after dispatch, depending on the destination.

Delivery estimates may be affected by:

  • Customs clearance procedures.

  • Weather or transportation disruptions.

  • Local carrier operations.

  • Public holidays or seasonal demand.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take additional time to appear in the carrier's system.

International Taxes and Customs

Although standard shipping is free, international shipments may be subject to import duties, customs fees, or local taxes.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility.

Unsuccessful Deliveries

Customers are responsible for providing an accurate and complete shipping address.

If a delivery cannot be completed due to incorrect information, recipient unavailability, or failure to collect a package, additional redelivery charges may apply where legally permitted and disclosed.

For more information, please refer to our Shipping Policy.

8. Returns, Refunds, and Exchanges

We want every customer to feel confident when shopping with Metabolae.

Return, exchange, and refund requests are handled in accordance with our published Return & Refund Policy and applicable consumer protection laws.

Eligibility may depend on circumstances including:

  • The condition of the product.

  • Whether the item has been opened or used.

  • Applicable hygiene and safety requirements.

  • Whether the product arrived damaged, defective, or incorrect.

  • The time elapsed since delivery.

For health and dietary supplement products, certain returns may be restricted for safety or hygiene reasons, subject to applicable law.

If you receive an incorrect, damaged, or defective item, please contact our support team with your order details and, where available, supporting photographs.

Nothing in these Terms limits your mandatory statutory rights regarding defective or nonconforming products.

For assistance, email support.metabolae@gmail.com.

9. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

Because we aim to process orders promptly, changes or cancellations may not be possible once an order has entered fulfillment or has been shipped.

We will make reasonable efforts to accommodate requests when possible.

If cancellation is unavailable, any applicable return or refund options will be governed by our Return & Refund Policy and applicable law.

10. Customer Accounts

Some website features may allow customers to create or access an account.

If you register an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Providing accurate account information.

  • Keeping contact and shipping details updated.

  • Promptly notifying us of suspected unauthorized account activity.

You must not knowingly share account credentials in ways that compromise security or facilitate misuse of the Services.

We may suspend or restrict accounts associated with fraudulent, unlawful, or abusive activity, subject to applicable law.

11. Promotions and Discount Codes

From time to time, Metabolae may provide promotional offers, special discounts, or limited-time campaigns.

Promotions may be subject to specific eligibility requirements or additional terms.

Unless expressly stated otherwise:

  • Discount codes cannot be exchanged for cash.

  • Promotions may have expiration dates.

  • Certain products or collections may be excluded.

  • Discounts may not be combined with other promotional offers.

  • We may limit misuse or fraudulent redemption of promotional offers.

We reserve the right to correct promotional errors and modify future offers, subject to applicable law and any commitments already made to customers.

12. Intellectual Property

All website content, including text, designs, graphics, branding, logos, product descriptions, photographs, and other materials, belongs to Metabolae or its respective licensors unless otherwise stated.

Such content may be protected by copyright, trademark, and other intellectual property laws.

You may access and use our website for lawful personal, noncommercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written authorization, except as permitted by law.

Unauthorized use of our intellectual property may result in legal action.

13. Customer Reviews and Submitted Content

Customers may choose to share reviews, testimonials, suggestions, photographs, or other feedback.

By submitting content, you confirm that you have the necessary rights to share it and that it does not violate applicable laws or the rights of others.

Where you provide permission or where otherwise lawfully permitted, Metabolae may display or use submitted reviews and feedback for legitimate business purposes.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, fraudulent, or otherwise violates these Terms.

We do not guarantee that all customer experiences or results will be identical.

Any use of testimonials in advertising will remain subject to applicable advertising and consumer protection requirements.

14. Third-Party Links and Services

Our website may contain links to third-party websites or integrate services provided by external companies.

These may include payment processors, analytics services, shipping providers, advertising platforms, and other technology partners.

Third-party services may operate under their own terms, policies, and privacy practices.

Metabolae is not responsible for the independent content or practices of unrelated third-party websites.

We encourage customers to review relevant third-party policies before interacting with external services.

15. Privacy and Personal Information

Your privacy matters to us.

Our collection, processing, storage, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that certain personal information may be processed as necessary to fulfill orders, operate our store, provide customer support, and support other lawful business activities.

Our website is hosted by Shopify, and certain information may also be processed by Shopify and authorized service providers.

For additional information, please review our Privacy Policy available on our website.

16. Website Accuracy and Availability

We work to maintain accurate, helpful, and updated information across our website.

However, occasional errors or temporary interruptions may occur.

We do not guarantee that website access will always be continuous, uninterrupted, or free from technical issues.

We may periodically update website content, perform maintenance, improve functionality, or modify available features.

If you notice incorrect product information or encounter a technical issue, please contact our support team.

17. Prohibited Activities

You agree not to misuse our website or Services.

Prohibited activities include, but are not limited to:

  • Conducting fraudulent transactions.

  • Attempting unauthorized access to website systems.

  • Introducing malicious software or harmful code.

  • Using automated tools to disrupt website functionality.

  • Collecting customer information without authorization.

  • Impersonating another individual or organization.

  • Violating intellectual property rights.

  • Providing intentionally false information.

  • Engaging in activities that violate applicable laws or regulations.

We reserve the right to investigate suspected violations and take appropriate action, including restricting access where permitted by law.

18. Disclaimer of Warranties

We strive to provide accurate product information and reliable services.

However, to the maximum extent permitted by applicable law, our website and its general informational content are provided on an "as available" basis.

We do not guarantee that website functionality will always be uninterrupted or error-free.

Statements about wellness and dietary supplements should not be interpreted as guarantees of specific health outcomes.

Nothing in this section excludes warranties, guarantees, or protections that cannot lawfully be limited or excluded, including mandatory consumer rights relating to product quality, safety, and conformity.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Metabolae will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or Services where such liability may lawfully be excluded.

This may include certain losses arising from technical interruptions, unauthorized third-party activity, or events outside our reasonable control.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury caused by negligence where such exclusion is prohibited.

  • Violations of mandatory consumer protection laws.

  • Any other liability that cannot legally be excluded or restricted.

Your statutory rights remain unaffected.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify Metabolae against reasonable losses, claims, or expenses arising directly from your unlawful use of our Services or your material violation of these Terms.

This provision does not apply where the relevant claim results from our own negligence, misconduct, or breach of applicable law.

It does not limit any mandatory rights available to consumers.

21. Events Beyond Our Control

Metabolae is not responsible for delays or failures caused by events beyond our reasonable control, to the extent permitted by law.

Examples may include:

  • Natural disasters or severe weather.

  • Transportation disruptions.

  • Customs or border restrictions.

  • Government actions.

  • Labor disputes.

  • Major technical outages.

  • Public health emergencies.

  • Other extraordinary circumstances.

If such events affect an order, we will make reasonable efforts to communicate significant delays and determine appropriate next steps.

Any applicable consumer rights to cancellation, refunds, or other remedies remain unaffected.

22. Dispute Resolution

We encourage customers to contact our support team before initiating formal disputes so that we have an opportunity to review and address their concerns.

If an issue arises regarding an order, payment, product, or service, please email support.metabolae@gmail.com with relevant details.

We will make reasonable efforts to investigate the matter and provide a fair resolution.

Nothing in these Terms prevents customers from exercising their statutory rights, contacting consumer protection authorities, or pursuing remedies through courts or other legally available dispute resolution procedures.

23. Governing Law

These Terms are governed by the laws applicable to the business entity operating Metabolae, subject to any mandatory consumer protection provisions in the customer's country or jurisdiction.

Nothing in these Terms is intended to deprive customers of protections that cannot lawfully be waived under applicable law.

Any dispute will be handled by a court or competent authority with jurisdiction under applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional terms expressly applicable to particular products or promotions, constitute the agreement governing use of our website and purchases from Metabolae.

If a separate policy or product-specific term conflicts with these Terms, the more specific provision will apply to the extent permitted by law.

Nothing in these documents limits rights that cannot be excluded under applicable consumer protection laws.

26. Changes to These Terms

Metabolae may update these Terms periodically to reflect changes in our operations, services, product offerings, or legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice or obtain consent before material changes take effect.

Changes will not retroactively remove rights already acquired under accepted orders.

We recommend reviewing these Terms occasionally to stay informed.

27. Contact Information

If you have any questions regarding these Terms of Service, an order, or our website, please contact us using the information below.

Customer Support: support.metabolae@gmail.com

Our team will do its best to respond promptly and assist with your inquiry.

Thank you for choosing Metabolae. We appreciate your trust and look forward to providing you with a reliable, transparent, and positive shopping experience.