Shipping Policy

At Metabolae, we are committed to making your shopping experience as smooth and reliable as possible. We understand how important it is to receive your order on time, which is why we work closely with our fulfillment and shipping partners to ensure every package is handled with care.

Please review the information below to learn more about our shipping process, estimated delivery times, and tracking services.

Order Processing

• Orders are typically prepared and processed within 1–2 business days, with most weekday orders processed within 24 hours.

• Orders placed on weekends or public holidays will be processed on the next available business day.

• During holidays, promotional events, or periods of increased demand, processing may take slightly longer than usual. We will do our best to keep you informed of any significant delays.

Estimated Delivery Times

Once your order has been shipped, estimated standard delivery takes 8–14 business days, depending on your destination.

Please keep in mind that delivery estimates may be affected by customs clearance, local carrier operations, weather conditions, public holidays, or other unexpected circumstances.

We appreciate your patience as we work to get your order delivered as quickly and safely as possible.

Tracking Your Order

We provide tracking information for all orders so you can follow your package throughout its journey.

Once your order has been prepared and transferred to our shipping partner, you will receive a confirmation email containing your tracking number.

Please allow some time for tracking updates to appear, as carriers may need additional time to scan and register your shipment.

Free Shipping on All Orders

At Metabolae, we believe shopping should be simple, convenient, and worry-free. That's why we're happy to offer FREE worldwide shipping on every order, with no minimum purchase required.

• 100% Free Shipping – Enjoy complimentary standard shipping on every order, regardless of order value.

• No Minimum Order Required – Whether you're purchasing one item or multiple products, standard shipping is always free.

• No Hidden Shipping Fees – You'll never be charged additional standard shipping fees at checkout.

Shop with confidence knowing that free shipping is always included with your Metabolae order.

Unsuccessful Deliveries & Unclaimed Packages

We want every order to reach its destination successfully. To help prevent delivery issues, please double-check your shipping information before completing your purchase.

• If a delivery attempt is unsuccessful, the carrier may transfer your package to a nearby pickup location.

• Depending on the local carrier's policies, packages may be held for up to 7 days before being returned.

• If an order cannot be delivered because of an incorrect address, incomplete shipping information, or recipient unavailability, additional delivery charges may apply.
  

• If a returned or unclaimed shipment results in additional product or replacement costs, these may also be charged to the customer where permitted by applicable law.

If you experience any delivery difficulties, we encourage you to contact our support team as soon as possible so we can help you explore the available options.

Need Assistance?

Our customer support team is here to help with shipping questions, tracking updates, or any concerns regarding your order.

Email: support.metabolae@gmail.com

We will do our best to respond as quickly as possible and provide the assistance you need.

Thank you for choosing Metabolae. We sincerely appreciate your trust and patience. While shipping timelines are estimates and occasional delays may occur, we remain committed to providing a reliable and positive shopping experience.